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    Customer Service Questions

    Looking for Cole Haan replacement laces...

    QUESTION:

    Looking for replacement laces for this shoe:
    https://www.colehaan.com/grandpro-tennis-sneaker-white/C22584.html
    Cole Haan recommended you, could you tell me which laces are appropriate for these shoes?
    THANKS!

    ANSWER:

    Here is a link: https://shoelacesexpress.com/collections/all-cotton-dress-shoelaces/products/cotton-3-8-white-2p

     Or: https://shoelacesexpress.com/collections/fashion-flat-shoelaces

     45” in length should work well.

    I have a pair of Frye Scout Boots and a lace broke

    QUESTION:

    I have a pair of Frye Scout Boots and a lace broke. I had trouble finding a similar lace on your website. Can I email you a photo of my lace that I need replaced and one of your experts can recommend one of your products for me? 

    ANSWER:
    Here are a few options: https://shoelacesexpress.com/collections/custom-length-waxed-cotton-flat-dress-shoelaces
     
    https://shoelacesexpress.com/collections/flat-dress-laces

    I was referred to you by a specialist at Cole Haan for shoelaces that I need help replacing.

    QUESTION:
    I was referred to you by a specialist at Cole Haan for shoelaces that I need help replacing.  I bought men's Cole Haan Original Grand Chukka's in the Woodbury/Ivory color and the laces have worn out after six months.  Could you please help me in locating the correct laces and color on your website?
    For reference, the shoes can be viewed at the address below:
    https://www.colehaan.com/originalgrand-chukka-woodbury-ivory/C28213.html
    Thank you.

    ANSWER:
    Here is the link: https://shoelacesexpress.com/collections/waxed-cotton-thin-round